Teladoc Unveils New App, Provides Spanish Language Capabilities

Digital care firm Teladoc Well being launched a brand new app Thursday that permits customers to entry its full suite of providers in a single place. The app can also be obtainable in Spanish.

Buy, New York-based Teladoc is a digital “whole-person” care firm, offering providers together with main care, psychological well being, advanced care, situation care and power situation administration. It really works with employers like SAP, American Coronary heart Affiliation and AAA Northeast, and well being plans like UnitedHealthcare, Aetna, Centene and Blue Cross Blue Protect.

By the brand new app — which is offered to only choose shoppers this month — customers can navigate between all of Teladoc’s providers, see all their physicians’ care plans and may search care coordination providers to be linked with in-person suppliers. Providing a variety of providers collectively can have main advantages on shoppers’ well being, stated Kelly Bliss, president of U.S. Group Well being at Teladoc. For instance, people who find themselves enrolled within the firm’s power care program in addition to its psychological well being program have confirmed to cut back A1C ranges, enhance their blood stress and obtain weight reduction, she stated.

“[The app is] a entrance door, however I additionally suppose it helps that member navigate,” Bliss stated in an interview. “A number of occasions folks discuss that entrance door and the entrance door solely results in one bed room. So what I believe is necessary and totally different for this built-in app is that it’s a entrance door and it’s actually permitting you to navigate in a method that’s customized into providers that matter most to your well being.”

The entire providers can be found in Spanish. After figuring out that there was a niche among the many firm’s Hispanic customers, Teladoc employed greater than 100 new Spanish-speaking suppliers within the final yr. It additionally added new elements to its applications, like increasing its diet plan to incorporate meals from customers’ cultures, Bliss stated.

“I’d argue that it’s not simply language in an app,” Bliss stated. “That’s comparatively straightforward to do, particularly for a tech firm. We weren’t simply attempting so as to add Spanish, we have been trying to enhance well being outcomes for Spanish-speaking members.”

The Spanish language characteristic is partially what units the revamped app aside from what the corporate beforehand supplied, in addition to its extra care coordination providers and permitting sufferers to evaluate their care plans in a single spot. By providing this new app, Teladoc hopes to make it simpler for sufferers to obtain care, Bliss stated.

“Our mission has been to enhance the healthcare expertise in order that it’s extra customized, it’s extra handy, it’s extra focused at what the members’ wants are to drive higher well being outcomes … Individuals are sick and bored with 5 apps that each one handle totally different elements of their well being,” she stated.

Different digital well being firms embody power illness care firms like Omada Health or Virta or telemedicine firms like MDLive.

Picture credit score: Sorbetto, Getty Pictures